Support

Help and support for the Rouvant mobile app and web platform. Find answers to common questions or get in touch with our team.

Rouvant is an operations platform for scheduling, time tracking, training, task workflows, and related workforce tools. The mobile app gives your team access to their schedules, time clock, training, and notifications on the go.

Your account is provisioned by your organization. If you have not received sign-in details, contact your organization's administrator or reach out to us using the details below and we'll help point you in the right direction.

The fastest way to reach us is by email. We're happy to help with any question about the app or your account.

• Email: [email protected]
• Response time: typically within one business day.
• When contacting us, please include the app version, your device model, and a short description of the issue so we can help you faster.

Access to Rouvant requires an account provisioned by your organization. If you're having trouble signing in:

• Confirm you're using the email address your organization registered for you.
• Use the "Forgot password" option on the sign-in screen to reset your credentials.
• If your account has been deactivated or you no longer have access, contact your organization's administrator, who manages permissions and account status.
• Still stuck? Email us at [email protected] and we'll help you recover access.

Updates are delivered through the App Store. Enable automatic updates on your device, or check the App Store manually to install the latest version.

Make sure notifications are enabled for Rouvant in your device settings, and that you're signed in. If notifications remain off after that, contact us and we'll investigate.

Try closing and reopening the app, confirm you have an active internet connection, and ensure you're on the latest version. If the problem continues, email us with a description and we'll help.

Schedule and availability rules are configured by your organization. Use the app's scheduling section to submit availability or time-off requests where enabled, or contact your manager for changes.

We take the privacy and security of your data seriously. Our handling of personal information is described in our Privacy Policy, and your use of the app is governed by our Terms of Service.

For privacy-specific requests, including data access or deletion, email [email protected].

Found a bug or something that isn't working right? We want to hear about it. Email [email protected] with:

• A description of what happened and what you expected.
• The steps that led to the problem, if you can reproduce it.
• Your device model, operating system version, and the app version.
• Screenshots, if helpful.